After-Sales Support
Overview
We leverage our knowledge and extended hands-on-expertise in effectively planning, installing, deploying, integrating and then managing and supporting your projects.
We efficiently allocate resources; manage risk, costs and schedules to resolve issues and get your site up and running as quickly and efficiently as possible with minimal interruption to your daily operations and then keep that way during the entire solution life-cycle.
Our Service Includes
- Post-deployment Reviews
- Performance Management
- Monitoring and Tuning
- Administering Users and Security
- Mentoring and User Support
- Knowledge Transfer
- Diagnostics and Trouble Shooting
We assist in onsite or remote format with monitoring, detection, and response to support calls to fix incidents, isolate problems, and enhance performance within predefined service level agreements that meet our customers' mission-critical requirements. Depending on the complexity of the installation, the case may require in-depth investigation.